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Recently purchased two items - not yet delivered - tries to contact Harbor Freoght - no response - finally got to customer service = told it takes two weeks to ship to east coast - I don't know of any freight system that takes two weeks now adays.

Very poor service and customer service Very poor service and customer serviceVery poor service and customer serviceVery poor service and customer serviceVery poor service and customer serviceVery poor service and customer serviceVery poor service and customer serviceVery poor service and customer serviceVery poor service and customer serviceVery poor service and customer serviceVery poor service and customer service

Location: Reston, Virginia

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Guest

products I have boughtdo not work 1.chipper 2. cement mixer 3.

edger 4. solar little lights I have lostso much moneyand intend to demand in court. harbor freight website states "quality" products. I find this misleading as nothing I have bought from them works and the only remedy is store credit.

yes no money back store credit if you purchase a warantee and the product never works. avoid harbor freight!!!

:cry :? :x :sigh

Guest

They are rude, ignorant and seem to go out of their way to offer bad service to customers.

After talking to my employees and asked them about the quality of the merchandise compared to the likes of Lowes and Home Depot etc and they said that the saw blades are junk from Harbor freight, they don't cut diddly squat and the teeth just disintegrate on the metal blades within a few seconds, they can use the blades from the 'proper' hardware stores for weeks before the blades are worn out, the Harbor freight ones literally have no teeth left within minutes of use, hardly a bargain when you spend several times more on blades because they are junk.

Why put up with ignorant people when purchasing. They need my money more than I need their junk.

Oh and they are not cheapest and will not price match, they tell you to purchase one at the other store and then bring in a receipt and prove it was cheaper. Well I don't need their one if I buy it else where for cheaper. IDIOTS!

Guest

Harbor freight employee here, i see the same things every day at the store, all managers couldnt find their *** with both hands. Time for a change

Guest

Got a borescope as a present, didn't work brand new out of the box.

"Sorry, no warranty on gifts."

What a crock! Avoid Harbor Freight, they don't stand behind their product!!!!

Guest

Saw an online ad for a big flor jack and 2 jackstands for 79, drove 134 miles to the one in OKC, Oklahoma. Walked in the store, wheres the jacks?

Over there somewhere. 20 min later got some help, said they were shorthanded. The was one small flooejack on display that was it! said the rest were in the back.

Siad he didnt know they sold Jacks bundled with jackstands. I said so you dont know what your selling? nope, they change the ads all the time. I say well ok sell me a big jack for under a 100.

Uh that little ones all we got for under a 100. I said you gota be shittin me and left.

I hear Nortern tools opening a store in OKC, I sure hope they can do better than this store.

I couldnt get away with running a store like that. The "I dont care cause its cheap, if you want it, youll put up with us ", really shows.

Guest

Net: Had valid, dated coupon, with exceptions printed on it but store would not honor.

12/13/10 รขโ‚ฌยฆ I had a 20% off coupon from a Harbor Freight advertisement in a magazine I subscribe to.

Coupon sated any item but air compressors. Expires 1/23/2011. Drove 60 miles (one way) to HF store (Dickson City, Pa.) I wanted to buy a รขโ‚ฌล“dent stud welder toolรขโ‚ฌย Got to register, they would not honor coupon. I ask for the store manager and he said รขโ‚ฌล“we changed our policyรขโ‚ฌย!

I called Harbor Freight headquarters (California) and reviewed my experience with รขโ‚ฌยฆ customer service rep., then the reps. depart manager, and was given phone # of the รขโ‚ฌล“advertisement headquartersรขโ‚ฌย to resolve the issue.

I talked with them and was told รขโ‚ฌล“thatรขโ‚ฌโ„ขs our policyรขโ‚ฌย. They refused to provide me any resolution.

Guest

I wanted to buy an air compressor. 60 Gallon, 3.5 horse power.

I pulled one of their coupons from a local magazine. I went in Black Friday (best "selling" day of the year, right?). They would not honor the coupon on the compressor. The coupon has exclusions and limitations, but no where on the coupon did it exclude air compressors.

I have a call into their customer service.

There is a Cummins tool nearby, maybe they want my money? :(

Guest

Discourage anyone from buying from Harbor Freight Tools. Their Customer Service Dept., Order Dept., & Shipping Dept.

has NO Idea on how to provide service to their customer. AVOID this company.

Guest

I ordered a sewing machine and table. I never received the items.

I called, they said they would resend it. I still have not received it. They say that it was delivered. Well it was not delivered to me.

I called again and this is still not resolved. Do not do business with them.

Guest

Harbor freight also advertises items they have no intention of shipping.

AVOID this company.

Guest

I received a faulty Ultra Ear Sound Amplifier from Harbor Freight Tools via the Internet. It took three weeks for me to get the product (I'm in Tennessee) and it didn't work.

When I called Customer service I was told that they would have to send me a return carton in which I was to return the faulty item. This will delay my product by at least an other month. They debited my debit account the day I ordered the device and are holding those monies througout this delay.

Further, I have reason to beleive that the replacement product won't work either. Their Customer Service representative "Hung up" on me when I lodged my complaint.

Guest

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