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  • Customers like
    • Variety of merchandise 3
    • Pricing 3
    • Quality 2
  • Customers don't like
    • No parts support 6
    • Arrogant employees 5
    • Product 5

Premium

Purchased and aluminum air tank last winter to inflate lawn equipment tires in the spring. Tried to put air in it this weekend and found that the air manifold is defective, leaks and cant be repaired. Took it in for hopeful exchange but store manager was arrogant and cocky saying that exchanges have to be within 90 days. After explaining that I hadn't used it until just now, the manager said it was my fault that I didn't purchase the extended warranty when I bought it and that there was nothing they could do about it. I now have a brand new... Read more

Was this review helpful? 7 10

Shopping at the Fayetteville Ga location today. Had the unfortunate pleasure of having Cashier Jasmine. She was on a phone call when I was receiving service from her. She ignored my question kept on with her call. This irritated me. She counted my money and was very unhonest & kept the extra $50 for herself. I requested that the manager count her register. I have no way of knowing if that happened. She could have put it in her pocket. It wasn't inside the register. I will no longer use cash in this store. Untrustworthy employees! Read more

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FREE TOOL RENTAL STORE. IF YOU BUY SOMETHING THAT ULTIMATELY BREAKS, THEN LOSE THE RECEIPT OR WAIT UNTIL AFTER 90 DAYS TO RETURN IT, BUY IT AGAIN, THEN RETURN THE BROKEN SOMETHING. DUH. I LOVE IT, I LOVE IT, I LOVE IT, I LOVE IT, I LOVE IT, I LOVE IT, I LOVE IT, I LOVE IT, I LOVE IT, I LOVE IT, I LOVE IT, I LOVE IT, I LOVE IT, I LOVE IT, I LOVE IT, I LOVE IT, I LOVE IT, I LOVE IT, I LOVE IT, I LOVE IT, I LOVE IT, I LOVE IT Read more

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No support from this company, they only want to sell poor quality products, collect your money and hope you go away. Called their support phone, no help there, no parts for this auger drill thank-you have a nice day. How does this company stay in business? I guess when you buy cheap products expect no help, you are on your own, buyer beware. After a long involved process, I found a company that makes parts for these drills, and even then I am still trying to get them to sell me the parts I need. If Habor Freight would only give the source... Read more

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Recently, it seems that harbor Freight has virtually abandoned supplying spare parts for most of what they sell. Today I was needing a new gas tank for my auger and found that they could not supply this part. When you spend over $200 for a tool you expect to be able to service it. Never mind the fact that this auger had only been used one time and the tank being of questionable quality split on the bottom. I have purchased so many tools from this vendor, but if they cannot supply spares for anthing, I am liable to just purchase tools from... Read more

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I purchased one of the green house kits in October 2015. I had trouble with the assembly because the size of the kit had been changed, but the instructions had not. I tore down and rebuilt my foundation, and was moving along when I found that a corner bracket was missing. There were 3 in the box, but I needed 4. I called customer service. The part was out of stock and would be 60 to 90 days. I completed the assembly without the missing bracket and hoped for the best. I get a voicemail today (March 23, 2016) some 150 days later that the... Read more

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I purchased a 7 amp Electric Pole Saw on 3/144/2016 received an 8 ton hydraulic jack today. I called the 800 number only to reach someone in the Philippines who did not speck English very well and had a difficult time understanding him, I asked to speak to someone in t he United States only to be given the fun around. He finally said he would transfer the call. Instead of getting the United States I got a female in the Philippines. She also was aggroant; finally she told me I would have to call on a Monday because there was no one working in ... Read more

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I would like to complain about a store on West Colfax Denver Colorado the manager's name is Omar he's very rude to the customers very rude to my family members yells at people he's just shouldn't be in that store he makes my shopping experience unpleasant and I've heard that from several other of stores in Denver I don't know I think something needs to be done a lot of unhappy customers because of a man named Omar you should not ever yell at your customers and tell them they cannot stop here because of the way they're dressed that's all for... Read more

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I went into to your location to purchase items for my new shop, ready to spend at least $1000 including a new shop compressor. I walked up to the available cashier and she blurted out she would have to wait on the customers at the other end of the store first. I laid the few items down that I could carry and walked out and will never return to any Harbor Freight location. Northern Tool just gained a customer. Read more

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I bought a Generator From HF... four months later after the monthly random starting, it will only run as long as the "choke" is fully engaged. No return or help from an arrogant store manager - pushed the "extended warranty" that I should have bought... why would I NEED to buy a warranty on a supposedly QUALITY piece of equipment??? Always heard the stuff bought there was junk and the store managers are rude and arrogant, now I know for sure... never pay anything there again. Read more

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Yes I'm a faithful customer of the Harbor Freight and Miami Township Ohio I have emphysema stage 4 cancer colon cancer have a lot of issues I want there to get out leaf blower I parked up front there the parking lot was full they had a tent up for herself so there was no where to park accept the way out in the parking lot well my breathing monologue me to go that far so I went up close to the building there were no signs there but it look like you couldn't park there but there still wasn't any signs or sayings you can park there I was just... Read more

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