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  • Customers like
    • Variety of merchandise3
    • Free stuff2
    • Most of their items1
  • Customers don't like
    • Product5
    • Arrogant employees5
    • No parts support4


  • Apr 14, 2014
  • Products
  • Aluminum Air Tank
  • 7
  • 7
  • 975

Purchased and aluminum air tank last winter to inflate lawn equipment tires in the spring. Tried to put air in it this weekend and found that the air manifold is defective, leaks and cant be repaired. Took it in for hopeful exchange but store manager was arrogant and cocky saying that exchanges have to be within 90 days. After explaining that I hadn't used it until just now, the manager said it... Read more

Was this review helpful? 7 8

  • 21 hours ago
  • Building Products
  • Gainesville, Florida
  • Harbor Freight Cable Cutters
  • 4

I live in Gainesville FL. Today , July 5th, I tried to obtain a credit or exchange for two INEXPENSIVE ARTICLES, which were defective. . THE store Manager indicated their policies have changed . Their "NO HASSLE" policy does not exist anymore. Hand tools now do not have a "lifetime warranty". I have been a regular customer at this store , have spent a ton of money on ... Read more

Was this review helpful? 0 0

  • 1 day ago
  • Transportation and Delivery
  • Commercial Township, New Jersey
  • 2

I bought a crown stapler from harbor freight. It worked for about 3 staples. Then just wouldn't work. I went back to the store in Vineland nj. Was treated very ignorantly by a cashier then the same treatment from the "manager ". The stapler I want to do a even exchange for was still in box with everything it came with. Not a scuff or scratch on it. But was told no to... Read more

Was this review helpful? 0 0

Bought an extended warranty for a compressor. Paid 320.00 plus tax. I am waiting 2 weeks for repair. I keep calling every day but I am getting the same answer "we have 30 days to send service" Add comment

  • Jun 30
  • Building Products
  • Greenfield Park, New York
  • Central Machinery 8 In 5 Speed Bench Drill Press
  • 8

I purchased an 8 inch drill press and the depth screw broke. I tried to contact Harbor Freight by phone and no matter what time of the day I called the machine said there's at least 15 people ahead of me. After waiting on hold over an hour I gave up on ever getting thru. I then emailed them and was told they don't have parts. I then asked for the dimensions of the depth screw so that I could... Read more

Was this review helpful? 0 0

  • Jun 17
  • Equipment
  • Crystal River, Florida
  • Gas Engine Replacement Part
  • 16

I need a part for a "Predator" gas engine from Harbor Freight. Their parts / service department said they have absolutely NO parts for their gas engines. The statement was made (quote): "The manufacturer didn't furnish /send any replacement parts". Totally disgusting! Of course "the manufacturer" wouldn't send any thing that wasn't ordered. That's the responsibility of H.F. to ORDER replacement... Read more

Was this review helpful? 0 1

4inch cutoff wheel exploded in face 3 times first 3 wheels I used!Steve g , mil. Wi.414 339 2306. 414 399 9494 Add comment

  • Jun 09
  • Transportation and Delivery
  • Roswell, Georgia
  • Gift Card
  • 29

I bought 2 gift cards 100.00 each for my sons birthday.They were thrown out in trash at party accidentally. Took receipt to store to reissue new cards.They couldn't help-called customer service 3 times & told you must have 17 digit card # to trace card but receipt only shows last 4 #'s. Told nothing they can do as they have no way to find the 17 #'s that were on cards.Tried to call corporate... Read more

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  • Jun 04
  • Shipping
  • Maryville, Tennessee
  • Jump Starter Shipping
  • 18

I purchased a Jump Starter for my son and when it arrived it was in pieces. They just slap a shipping label on the thin cardboard box it comes in. No shipping box and no protection. You would think a large company like this would know how to ship. He returned it to one of their stores for a new one, so no profit on that sale! I should have known better, because I had purchased one for myself... Read more

Was this review helpful? 0 0

  • Jun 04
  • Products
  • Houston, Texas
  • Soldering Tool
  • 11

Hello, I've contacted you on several occasions ! 1st i had 2 rain check 1 for a 188 pc dremmel Type kit & another for a saudering tool, with all the prices made, well I called & as usual they had no saudering iron with ALL tools along with it & discontinued the 188 dremmel kit. Mind you I did pay for these ITEMS! They told me " call customer service and they will send the items. When... Read more

Was this review helpful? 0 1

The manager at the new castle store need to go cause he has no clue how to run the store.and also doesn't no how to do the schedule.if you are scheduled to get off at midnight that doesn't mean 12.30 or later.very unhappy Add comment

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