Harbor Freight Complaints and Reviews

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Harbor Freight
Main address: 3491 Mission Oaks Blvd. 93011-5034 Camarillo CA
1-800-444-3353, 1-888-866-5797, 1-800-905-5215, 1-805-445-4912, cs@harborfreight.com, tech@harborfreight.com
  • 153+8 mobile complaints
  • $26.9K claimed losses
  • $167 average
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Premium      

  • Apr 14
  • Products
  • Aluminum Air Tank
  • 5
  • 5
  • 312

Purchased and aluminum air tank last winter to inflate lawn equipment tires in the spring. Tried to put air in it this weekend and found that the air manifold is defective, leaks and cant be repaired. Took it in for hopeful exchange but store manager was arrogant and cocky saying that exchanges have to be within 90 days. After explaining that I hadn't used it until just now, the manager said it... Read more

Was this review helpful? 4 3

     

  • Nov 17
  • Transportation and Delivery
  • Bellevue, Nebraska
  • Wheel Dolly
  • 5

Purchased this item as an edition to a set bought unpacked for use on 11/09 and found that the hardware package was missing and found that I can't get the right bolt length at my Ace Store, packed with the Dolly's (2) was 4bx of casters 2 each box can you send me the proper bolt set as the ones I used have to be reversed and could damage a tire I assume it came with a hardware set as the original... Read more

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  • Nov 14
  • Shipping
  • Gretna, Nebraska
  • Wheel Dolly
  • 9

Purchased 201-325 2 pc Wheel Dolly several years ago unpacked it this past Monday included in the carton was 2 dolly platforms and 4 bx of 2 ea casters no bolt package is there a way to get the hardware?? It evidently was omitted as box was intact when opened contents removed and checked by 3 people no hardware Tried locally to get bolts and the shortest was 1" if you install those as recommended... Read more

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  • Nov 10
  • Home Construction and Repair
  • Arvada, Colorado
  • Framing Nailer
  • 21

I got it as a back up nailer . Misfire, Jammed, and air leak was the reasons i couldn't use it and only was able to do under 200 nails with that. I tried to return that or even get store credit and finally ended up with leaving it at customer services . I have purchased different tools from them some not bad for the price and i understand you get what you paid for but this nailer is waste of... Read more

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  • Nov 05
  • Building Products
  • Hand Tool
  • 13

Good luck trying to contact their Tech. support. Waited on hold for over 20 Minutes twice with the system just saying they can not take calls and you have no choice but to hang up. This isn't the first time this has happened. Wouldn't purchase anything other than a powerless hand-tool there and don't plan on using it more than once as products are made cheaply! bad bad bad bad bad bad bad bad... Read more

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  • Nov 01
  • Shopping
  • Manager
  • 4
  • 4
  • 71

On Oct 31st at 8:55 p.m. I walked into the Norristown, Pennsylvania store to pick up one free item (near the registers) and I was confronted by the manager who identified himself as "Mike Harris" who blocked me from entering further saying the store was closed. After I told him I only wanted a free item he refused saying the registers were closed, but I saw person being checked out and another... Read more

Was this review helpful? 0 4

     

  • Oct 29
  • Advertisements and Cons
  • Burlington, Vermont
  • Items Tracking
  • 18

Ordered items on October 20th. It took them two days to even get it to fed Ex. Then I waited 6 more days with no info other than a delivery date from Fed Ex. The 9th day I checked tracking again, and it did finally show some updated tracking of the items. It showed that Fed Ex had given information to the USPS. I guess the post office will get it the rest of the way. Did I mention my delivery... Read more

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  • Oct 29
  • Shopping
  • Merchandise
  • 2
  • 2
  • 64

I take advantage of the coupons for free merchandise and this one clerk at the Asheville, NC store asks me how much of this and that do I have now? Just me and no other customer does he go out and watch what kind of car that I drive and states that I can only come in and get FREE merchandise only once a day. I have an identical twin brother who is one minute younger than me and also goes in for... Read more

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  • Oct 28
  • Building Products
  • Bellevue, Washington
  • Trimmer
  • 1
  • 1
  • 36

WENT TO HARBOR FREIGHT GREENVILLE WAS MET BY A SURLY CASH REGISTER PERSON, I WANT TO RETURN MY UNUSED TRIMMER, SHE REFUSED, NO RECEIPT, AS A LONG TIME, LOOOONG TIME USER OF HARBOR FREIGHT I WAS STUNNED,,, SO I CALLED THE MANAGER, THEY RELY HEAVY ON WALKIE, HIDDEN COMMUNICATION, GET HIM DOWN HERE,,,HE REFUSED REFUND, BUT OFFERED TO EXCHANGE THIS UNUSED UNOPENED, STILL... Read more

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  • Oct 20
  • Shipping
  • Anaheim, California
  • Product Return
  • 2
  • 2
  • 75

I just tried to return a product intact with its original unopened package. Of course, I did not have the receipt and the manager would not accept the return initially. First off, it was a "Pittsburgh" product, only belonging to Harbor Freight. Second, my records are on their database. It show when I purchased it and for how much. The clerk, unknowingly, without the manager's knowledge... Read more

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