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  • Customers like
    • Variety of merchandise2
    • Free stuff2
    • Website1
  • Customers don't like
    • Product5
    • Arrogant employees5
    • No parts support4


  • Apr 14, 2014
  • Products
  • Aluminum Air Tank
  • 7
  • 7
  • 968

Purchased and aluminum air tank last winter to inflate lawn equipment tires in the spring. Tried to put air in it this weekend and found that the air manifold is defective, leaks and cant be repaired. Took it in for hopeful exchange but store manager was arrogant and cocky saying that exchanges have to be within 90 days. After explaining that I hadn't used it until just now, the manager said it... Read more

Was this review helpful? 7 8

Bought an extended warranty for a compressor. Paid 320.00 plus tax. I am waiting 2 weeks for repair. I keep calling every day but I am getting the same answer "we have 30 days to send service" Add comment

  • Jun 30
  • Building Products
  • Greenfield Park, New York
  • Central Machinery 8 In 5 Speed Bench Drill Press
  • 8

I purchased an 8 inch drill press and the depth screw broke. I tried to contact Harbor Freight by phone and no matter what time of the day I called the machine said there's at least 15 people ahead of me. After waiting on hold over an hour I gave up on ever getting thru. I then emailed them and was told they don't have parts. I then asked for the dimensions of the depth screw so that I could... Read more

Was this review helpful? 0 0

  • Jun 17
  • Equipment
  • Crystal River, Florida
  • Gas Engine Replacement Part
  • 15

I need a part for a "Predator" gas engine from Harbor Freight. Their parts / service department said they have absolutely NO parts for their gas engines. The statement was made (quote): "The manufacturer didn't furnish /send any replacement parts". Totally disgusting! Of course "the manufacturer" wouldn't send any thing that wasn't ordered. That's the responsibility of H.F. to ORDER replacement... Read more

Was this review helpful? 0 1

4inch cutoff wheel exploded in face 3 times first 3 wheels I used!Steve g , mil. Wi.414 339 2306. 414 399 9494 Add comment

  • Jun 09
  • Transportation and Delivery
  • Roswell, Georgia
  • Gift Card
  • 29

I bought 2 gift cards 100.00 each for my sons birthday.They were thrown out in trash at party accidentally. Took receipt to store to reissue new cards.They couldn't help-called customer service 3 times & told you must have 17 digit card # to trace card but receipt only shows last 4 #'s. Told nothing they can do as they have no way to find the 17 #'s that were on cards.Tried to call corporate... Read more

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  • Jun 04
  • Shipping
  • Maryville, Tennessee
  • Jump Starter Shipping
  • 18

I purchased a Jump Starter for my son and when it arrived it was in pieces. They just slap a shipping label on the thin cardboard box it comes in. No shipping box and no protection. You would think a large company like this would know how to ship. He returned it to one of their stores for a new one, so no profit on that sale! I should have known better, because I had purchased one for myself... Read more

Was this review helpful? 0 0

  • Jun 04
  • Products
  • Houston, Texas
  • Soldering Tool
  • 11

Hello, I've contacted you on several occasions ! 1st i had 2 rain check 1 for a 188 pc dremmel Type kit & another for a saudering tool, with all the prices made, well I called & as usual they had no saudering iron with ALL tools along with it & discontinued the 188 dremmel kit. Mind you I did pay for these ITEMS! They told me " call customer service and they will send the items. When... Read more

Was this review helpful? 0 1

The manager at the new castle store need to go cause he has no clue how to run the store.and also doesn't no how to do the schedule.if you are scheduled to get off at midnight that doesn't mean 12.30 or later.very unhappy Add comment

Asked for assistance was told they couldnt they were busy, then when I asked if they had a pack of nuts and bolt other than pk of 240 I was advised Lowes was right over there maybe they would sell them individually. Really? The store is totally none female shopper friendly and understaffed.. Add comment

  • Apr 29
  • Equipment
  • Harrisonburg, Virginia
  • Torque Wrench
  • 64

I bought a 1/4 inch 20-200 in lb click style torque wrench. I had to take it back because it didnt work. I exchanged it for another one of the same kind. That one also didn't work. So I took it back and the manager was called to check it out. So he tried other torque wrenches to see if they would work. They didn't. He asked what torque setting he should set the wrench to. I told him to set it to... Read more

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